When having issues starting or ending your trip, there are a couple of actions that can be tried to help assist that issue.
- Force close your app, reopen, and try again
- Verify the vehicle is inside the original Home Zone but not inside any red zones
- All rentals must start and end in the same Home Zone
- Verify the vehicle is fully turned off and locked.
- Verify the vehicle is not parked in a parking structure as it can cause signal issues
- Try utilizing a Gig/RFID Card
- Utilize the Bluetooth on your phone
- Set your phone to airplane mode and ensure the Bluetooth is enabled. Once this is done go back to the app and attempt to unlock the vehicle.
If the issue persists after all of the above steps, please reach out directly to our Member Support team by phone call, text, or email in order to assist you.